Verizon says it has solved issues with Fios, its optical fiber network, which affected many locations in the northeastern United States for hours on Tuesday. The company says things should return to normal, but cutting the fibers in Brooklyn could mean some may still be underserved.
Users have started reporting issues with Verizon Downdetector Shortly after 11 a.m. ET, the volume of reports peaked at more than 22,000 on Tuesday. Operating problem hotspots Downdetector outage map for Verizon Including Boston, New York City, Washington DC, and more. Few edge Staff suffered outages as well, although one in Brooklyn was still underserved.
„The internet issue affecting the quality of our Fios service throughout the Northeast has been resolved,“ Verizon said. Via his Twitter support account For many users on the platform. „Network performance and service levels are back to normal.“
Good evening and happy new year Darren, thanks so much for contacting us. Addressed an internet issue affecting Fios‘ service quality throughout the Northeast. Network performance and service levels are back to normal. Please DM us if not returned. ^ RME
Verizon Support (VerizonSupport) January 26, 2021
The account also said at 11:52 AM ET that there is A fiber cut in BrooklynAs of 4:04 PM ET on Tuesday, the company said the cut was still affecting customers in the region. However, technicians are working to fix things, Verizon said.
Our goal is to ensure that you get practical services! Currently, we are aware of cutting fibers in the Brooklyn New York area. This affects some clients in that region. The great thing is that we know and have technicians in this field working to restore service and work for you!
Verizon Support (VerizonSupport) January 26, 2021
People have also reported issues with Google, Zoom, Gmail, and more Downdetector, But the reports seem to have come from the same places that have been experiencing issues with Fios. Google And the Zoom in The status pages do not display any outages, so issues with these services in the northeastern United States are likely related to the Fios outage.
We asked Verizon to comment, and the company says it’s looking into the matter now. Acting President of the Federal Communications Commission Jessica Rosenworsel also said The Office of Public Safety and Homeland Security is looking into the situation.
We’ve seen reports of internet-related outages in the East Coast making it difficult for people to work remotely and go to school online. The FCC The Public Security and Homeland Security is working to get to the bottom of what is going on.
– Jessica Rosenworcel (@JRosenworcel) January 26, 2021
Update January 26, 4:44 PM ET: Added new information from Verizon on the issues being resolved.
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